FREQUENTLY ASKED QUESTIONS
How can I contact SC2?
By telephone on 01745 777562
By email on firstname.lastname@example.org
By Post: SC2, West Parade, RHYL, Denbighshire, LL18 1BF.
We do receive a high volume of queries, so if you require urgent information or your query is time sensitive eg booking for next day, we would recommend you contact one of our customer service team by phone.
Is there a discount for locals?
Leisure card holders can access discounted prices during term times only.
Is the pool deep enough to swim in?
A section of the main indoor pool is deep enough to swim in, however the water space has been designed for play rather than traditional lane swimming. The indoor pool has a maximum depth of 90cm.
Is there an outdoor pool?
Yes, there is an outdoor splash pad with water slides, features and water play equipment for younger visitors. Opening of this area are seasonal.
Is there a charge for spectators?
Spectators are allowed onto poolside, the adult or junior admission fee will apply for people wishing to book in advance. A limited number of spectator tickets may be available from Reception on the day of your visit, these are subject to availability and charged at £5 each. We will ask you to remove your outdoor shoes before you get to the changing rooms or use the blue overshoes that we provide.
In busy periods, when the pool area is crowded, spectators can watch from the dining area for free.
Is there a discount for Registered Carers?
We do offer registered carers a discount. On receipt of a NEWCIS card (https://www.newcis.org.uk/) or any other local authority scheme, you are entitled to a free leisure card, provided by SC2. The Leisure Card will entitle you to a cheaper entry price to SC2.
How long is a session in the Waterpark?
Session times vary through the year, please check our opening times page for details.
Where do I park when visiting SC2?
The Sky Tower Car Park is located close to SC2, but has a limited number of spaces. We recommend customers use the central long stay car park, which is accessed from the clock tower roundabout, which has more spaces and costs less. Unfortunately, we do not have the capacity to supply change for parking.
Can I bring my own food and drink into SC2?
Food and drink consumed on the premises must have been bought from one of SC2’s catering outlets. We have 5 food & drinks outlets with a wide range of snacks, meals and drinks available. Visit our page on food & drink for more information.
Are there height or weight limits for the slides or NINJA TAG?
Waterpark – You must be at least 1.2 metres to ride the Boomerang, the Speedster and the fastest slide in the park, the Anaconda. If you’re scared of the dark then this slide isn’t for you at the Anaconda is in complete darkness! The yellow wide slide, you must be at least 1.0 metres tall. All of these limits are in place for your own safety. There are weight limits of 18 stone (max) on all flumes/slides.
NINJA TAG has a minimum height of 1.2m and the Junior NINJA TAG players need to be above 90cm but below 1.2m to play unaccompanied. Players aged 3 and above but below 90cm can play with help of an adult.
What happens if you need to close the pool during my visit?
Although we do our very best to keep SC2 running smoothly, from time to time we may have to unexpectedly close the pool with immediate effect due to technical issues. If this occurs, all customers affected will receive a credit voucher for another session.
Is the water temperature suitable for a small baby?
The water temperature is set at a steady 30 degrees all year round. This is warmer than most public swimming pools, but may not be warm enough over a prolonged period for very young babies. Please bear this in mind when planning your visit.
Do you have seating available around the pool?
We do have seating available, however in busy periods we cannot guarantee seating for every customer.
Some of the seated areas are reserved for customers who purchase food and drink from our outlets.
Do you have lockers and do you charge to use them?
Our lockers are wristband operated and you will be provided with one whilst checking in. We don’t charge for these but do ask that they are returned in the appropriate baskets on your way out.
How can I give feedback on my visit?
We welcome all feedback from customers and will use any concerns raised or improvements suggested positively. We would request customers raise any concerns regarding their visit with a manager before leaving, and we will do our best to resolve any issues.
If I am delayed and miss my session, can I have a refund?
Unfortunately, we are not able to offer refunds for missed sessions due to inclement weather, traffic, change of plans etc. At the management’s discretion, we can offer a refund if a session is missed due to a medical situation and a doctor’s letter can be produced.