Where do I park when visiting SC2?

The Sky Tower Car Park is located close to SC2, but has a limited number of spaces.Β  We recommend customers use the central long stay car park, which is accessed from the clock tower roundabout.

Can I bring my own food and drink into SC2?

Food and drink consumed on the premises must have been bought from one of SC2’s catering outlets.Β  Visit our food & drink pageΒ for more information.

Do I have to book online?

We do take walk in bookings however, we strongly recommend booking online prior to your visit to avoid disappointment, as we cannot guarantee there will space on the day for your session.Β  We would also recommend you read our admissions policy before your visit to avoid any confusion on the day.

How can I contact SC2?

By telephone on 01745 777562
By email onΒ sc2rhyl@denbighshireleisure.co.uk

By Facebook/ Instagram.
By Post: SC2, West Parade, RHYL, Denbighshire, LL18 1BF.

We do receive a high volume of queries, so if you require urgent information or your query is time sensitive eg booking for next day, we would recommend you contact one of our customer service team by phone.

My plans have changed. Can I change my session?

We understand that unexpected things happen. If you are no longer able to attend your booked session, contact our team and we will reschedule your session to another day.

If I am delayed and miss my session, can I have a refund?

Unfortunately, we are not able to offer refunds for missed sessions due to inclement weather, traffic, or other circumstances outside of our control. We can however move the booking to an alternative date.

Do you offer NHS/ Blue Light, Military discount?

SC2 does not currently offer these discounts. All prices are as shown on this website.

I found a discount code online - where can I use it?

If you have come across any discount codes on unaffiliated websites, these are not authorised or endorsed by SC2. Essentially you will have come across them on third party websites primarily designed for the purpose of click bait and we strongly recommend you do not visit these sites.

Any viable discount codes will be advertised on SC2’s website and social media only.

Do you have lockers, and do you charge to use them?

Our waterpark lockers are wristband operated. We charge a deposit for each wristband you need, which is refunded when you return them. You will be provided with your wristbands when you check in checking in.Β As a guide we recommend that you have 1 locker per 2 guests.

Are there height or weight limits for the slides or NINJA TAG?

Waterpark – You must be at least 1.2 metres to ride the Boomerang, the Speedster is the fastest slide in the park, the Anaconda. If you’re scared of the dark then this slide isn’t for you as the Anaconda is in complete darkness! For the yellow wide slide in the Piranha Play area, you must be at least 1.0 metres tall. All of these limits are in place for your own safety.Β  There are weight limits of 18 stone (max) on all flumes/slides.

Ninja Tag has a minimum height requirement of 1.2m
Adventure Play players must be below 148cm to participate.

Do I need to complete a waiver form for the Ninja Tag?

You don’t need to complete a waiver form for the Ninja Tag, instead a safety briefing video will be shown to players on arrival.

Do you offer a spectator’s ticket for the waterpark?

All guests wanting to go into the waterpark are required to purchase an admission ticket at the full waterpark admission price, including spectators. All spectators are welcome to sit in the rainforest diner where you can view the waterpark from, there is comfortable seating, free Wi-Fi and cafΓ© services available.

Do you have accessible facilities for the waterpark?

We have a pool hoist on site that is available to use on request, please note the pool hoist will be operated fully by staff at SC2. We also have accessible showering and changing facilities available.

Do you have seating available around the waterpark?

We do have tables and seating situated around the waterpark, however in busy periods we cannot guarantee seating for every customer.

What happens if you need to close the pool during my visit?

Although we do our very best to keep SC2 running smoothly, from time to time we may have to unexpectedly close. If your session is affected by an unexpected closure, you will be offered a credit voucher for another session. If your session has not yet started, our team will endeavour to contact you to reschedule the booking.

Is the water temperature suitable for a small baby?

The water temperature is set at a steady 30 degrees Celsius all year round. This is warmer than most public swimming pools but may not be warm enough over a prolonged period for very young babies. Please bear this in mind when planning your visit.

Is the pool deep enough to swim in?

A section of the main indoor pool is deep enough to swim in, however the water space has been designed for play rather than traditional lane swimming.Β  The indoor pool has a maximum depth of 90cm.

Is there an outdoor pool?

Yes, there is an outdoor splash pad with water slides, features and water play equipment for younger visitors.Β  The splash pad opens weekends and holidays on warm, sunny days.

Can I use the Splash Pad when I buy a waterpark ticket?

Admission to the outdoor splash pad is a separate ticket to the indoor waterpark. See our prices page for admission prices.

Is there a discount for Registered Carers?

We do offer registered carers a discount.Β We accept the following proof of carer status:

  • Carer’s Allowance Letter of Award
  • Attendance Allowance Letter
  • Universal Credit with Carer Element
  • Carer’s Credit
  • Local Carer’s Card
  • National Carers Card
  • GP Registration
  • Emergency Carer’s Card
How can I give feedback on my visit?

We welcome all feedback from customers and will use any concerns raised or improvements suggested positively.Β  We would request customers raise any concerns regarding their visit with a manager before leaving, and we will do our best to resolve any issues.

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