Admission Policy – SC2 WaterparkΒ
Denbighshire Leisure Ltd. Swimming Admission Policy
Denbighshire Leisure has in place a policy regarding the admission of customers to the Waterpark, so that everyone can use our facilities in a safe enjoyable environment.
Parent & Toddler Sessions
- A session specifically for parents and younger children. Starting from birth up to and including those aged 4.
Child to Adult Ratio
Children aged under 3 years:
- 1 adult to 1 child with or without approved flotation aids*Β or
- 1 adult to 2 children both with approved flotation aids
Children aged 3-7 years:
- 1 adult to 2 children**
Child aged under 3 with child aged 3-7 years:Β
- 1 adult to 2 children with or without approved flotation aids.Β It is advisableΒ however, that the child under 3 is in approved flotation aids.
*Approved floatation aidsβ are those such as arm bands, a floatation vest or a strap-in seat, that meet BSEN 13138 standard.
**Except when children are participating in supervised Centre organised sessions/ activities.
Safeguarding
Supervising adults of Under 8s must be at least 16 years of age and must accompany the children at all times both in the water and the changing rooms
The taking of still or moving images is prohibited without the prior permission from the Centre Management.
As a Denbighshire Leisure Ltd. managed site, smoking is prohibited within and around the immediate vicinity of the facility including the entrance ramp.Β
The taking of still or moving images is prohibited without the prior permission from the Centre Management.
Flume/Slide Height and Weight Restrictions
Anaconda Β – height restriction of 1.2m
Boomerang – height restriction of 1.2m
Speedster – height restriction of 1.2m
Yellow wide slide – height restriction 1.0m
Weight restriction on all slides of 18 stone (maximum).
General
Normal swimwear must be worn at all times i.e. no jeans, t-shirts or below the knee shorts to be worn. Masks, flippers and snorkels are not allowed into the pool during public sessions.Β
In the interests of hygiene and to improve water quality, we request that all customers shower prior to entering the pool.Β
Do not enter the pool if you feel unwell. Please contact the centre and we will endeavour to re arrange the session.
The facilities must not be used for coaching / instructing (whether paid or unpaid) without prior approval from the Centre Management.Β
All swimmers who wear nappies or protective underwear should wear Swim Nappies underneath their swim suit or a special purpose swimming costume. Swim Nappies for babies and infants can be purchased from Guest Services.Β
We require prior notice of any group or organisation bringing more than fifteen swimmers at any one time.Β
Please inform the lifeguard if you have any illness or disability that may affect your ability to swim during your visit.Β
The Centre management reserves the right to refuse admission, or expel persons if their condition or conduct may cause a risk to the safety and enjoyment of others.
Please respect our staff
Every member of the SC2 team is fully committed to delivering exceptional customer experiences for all of our guests.
They will always strive to treat our guests with courtesy and respect, and we ask that our guests treat them in the same way.
We will not tolerate any bad language, abuse, threats or intimidation towards any member of staff, whether that be in-person, over the telephone or online.
Anyone behaving in this manner towards our staff will be asked to leave and may be refused entry to all DLL facilities